Team Leader

Team Leader

• Ensure the store operates and is managed following best practice procedures and reflects the quality standards the company aspires to.
• Assist Sales Manager /Store Retail Manager in effective running of the store operations in order to ensure highest standards of guest service are achieved and maintained

• Monitors daily, weekly and monthly targets.
• Tracks and evaluates section and departmental performance.
• Develops and implements in-store promotions.
• Trains product knowledge on an ongoing basis.
• Manage and conduct on-going trainings with all stakeholders of the ‘Moments” program
• Conducts in-store training sessions.
• Stock management regarding best sellers, out of stocks and sizes with the emphasis on stock turn.
• Ensures that Price Changes are carried out effectively.
• Trains, coaches and reinforces Selling Skills and Guest service principles, ensures the correct implementation of the Return and Exchange Policy.
• Timeous Handling of damages and returns to warehouse.
• Ensures AG guiding merchandising principles are followed
• Implements seasonal changes creatively and timeously.
• Ensures that oddments and soiled merchandise are cleared from the store on a regular basis.
• Back-up areas must be maintained to an acceptable level of tidiness and cleanliness.
• Maintains acceptable level of personal grooming and wears correct uniform and name badge at all times in-store.
• Adheres to disciplinary and grievance procedures.
• Implements performance management effectively.
• Protects all Company assets (Stock, fixtures, building and outside areas).
• Ensures security on duty at all times
• Ensures Average Spend per customer is above company norm and to budget and target set
• Assist with the development and manage the implementation of action plans developed by “Moments” Facilitators
• Manage all administrative responsibilities of the Programme including compiling, archiving, and communicating relevant records (attendance sheets, training schedules, action plans, etc.

• Must enjoy working in a child friendly environment
• Energetic
• Able to demonstrate leadership qualities
• Passionate about sales, customer service
• A strong customer service background
• Excellent communication skills

Minimum experience
• Must have minimum 2 years experience preferably in a multi-faceted environment

Minimum Qualifications/education
• Secondary High school graduate or equivalent.

3 - 5
Store Manager

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